Refund Policy
Last updated: 2 November 2026
This policy applies to purchases of the Κυψέλη Abroad membership. The platform is operated by Charis Poullaidou, based in Cyprus, and purchases are sold and processed by Paddle as Merchant of Record.
1. Refund terms
Refunds are handled under Paddle’s Refund Policy, which we adopt for membership purchases. Please read that policy for the applicable request period, withdrawal rights, and handling of digital services. Your mandatory consumer rights remain unaffected.
2. How to request a refund
Visit paddle.net and use the purchase-support options to request a refund. Provide the email used at checkout and, if available, the transaction or receipt reference. If you need help finding your purchase, you can also use our Contact page; do not send full card details.
3. Cancellation and access
To stop future charges, cancel through the billing portal linked from your subscription page or billing emails. Cancellation and a refund request are different actions: cancelling normally leaves access available until the end of the paid period.
An approved full refund for the current membership period ends the associated access immediately. Partial refunds do not shorten access, and refunds for older periods do not revoke a separate current paid period. Refund processing and payment-method timing are handled by Paddle under its policies.